FAQ's 925 DESIGNER

Welcome to Our FAQs Page

At 925 Designer, we are committed to providing you with an exceptional shopping experience. Our Frequently Asked Questions (FAQs) page is designed to address common inquiries and provide you with the information you need about our products, services, and policies. Whether you have questions about placing an order, tracking your shipment, or caring for your jewelry, you'll find the answers here. If you need further assistance, don't hesitate to contact our customer service team—we're here to help!

925 DESIGNER

Frequently Asked Questions

How do I place an order on your website?

To place an order, browse our collection and select the items you wish to purchase. Add them to your cart and proceed to checkout. Enter your shipping and payment information, review your order, and confirm your purchase. You will receive an email confirmation once your order is complete.

Can I modify or cancel my order after it has been placed?

Once an order is placed, it is processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not already been processed or shipped.

What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard), debit cards, and secure payment gateways like PayPal. All payments are processed securely through our payment gateway.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment's progress through the carrier's website. You can also check the status of your order by logging into your account on our website.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you wish to return or exchange an item, please contact our customer service team within 30 days of receiving your order. The item must be in its original condition and packaging. Return shipping costs are generally the responsibility of the customer unless the return is due to a mistake on our part.

How do I determine my ring size?

To determine your ring size, you can use a ring sizer or measure the diameter of an existing ring that fits well. You can also visit a local jeweler for a professional sizing. For detailed guidance, refer to the ring size chart provided on our website.

What materials are used in your jewelry?

Our jewelry is crafted from authentic 925 silver, ensuring lasting quality and elegance. We use high-quality moissanite gemstones, renowned for their brilliance and durability, to add a touch of luxury and sparkle to each design. Our pieces blend timeless craftsmanship with modern sophistication.

How should I care for my jewelry to keep it in good condition?

To care for your jewelry, clean it regularly with a soft cloth and mild soap solution. Avoid exposing it to harsh chemicals or wearing it during activities that could cause damage. Store your jewelry in a jewelry box or pouch to prevent scratching and tarnishing.

Do you offer international shipping?

Yes, we offer international shipping to select locations. Shipping costs and delivery times vary based on the destination. During checkout, you can see the available shipping options and their associated costs.

How can I contact customer service?

You can contact our customer service team via email at 925designerofficial@gmail.com or by pressing "Chat" on the bottom right corner. Our team is available to assist you with any questions or concerns you may have.

How long does shipping usually take?

Shipping typically takes 7-13 days from the date your order is processed. This period includes handling and delivery times, which may vary based on your location and the shipping method selected. Tracking information will be provided.

If you have any other questions or need further assistance, please feel free to reach out to us. We're here to help and ensure you have a wonderful shopping experience with 925 Designer!